Terms of Service

• The owner of the TutLive platform is MEETZ SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (MEETZ LIMITED LIABILITY COMPANY) headquartered in Poznań (ul. Juliusza Słowackiego 55/1, 60-521 Poznań, Poland), registered in the National Court Register under number 0001051530, District Court Poznań – Nowe Miasto i Wilda in Poznań, VIII Commercial Division KRS, share capital: PLN 8,700.00, VAT ID: 7812055176, REGON: 526056312.

• Contact: [email protected]

• The platform provides educational services using advanced personalized learning technology, available 24/7 for students of all levels.

• Using the platform means accepting these Terms of Service and Privacy Policy.

• TutLive platform services are available for users who are at least 13 years old.

• If you are under 13 years old, you are NOT permitted to use TutLive.

• Users aged 13-17 should inform their parents/guardians about their use of the platform.

• Registration requires providing true personal data and an active email address.

• Each user can have only one account - multiple registrations are prohibited.

• The account is non-transferable - cannot be transferred, lent or shared with others.

• The user undertakes to maintain the confidentiality of login data and immediately notify of unauthorized access.

• It is forbidden to use the platform for commercial, competitive or purposes inconsistent with its educational purpose.

• 🤖 IMPORTANT: TutLive is an educational platform providing personalized learning powered by artificial intelligence - text and voice conversations are with an AI system, not a human. Responses may contain errors, inaccuracies or incomplete information.

• ⚠️ EXCLUSIONS: The platform does NOT provide medical, legal, financial or psychological advice. The tutoring service does not replace specialists in these fields.

• The user undertakes to verify the information received from reliable sources before making any decisions.

• 🛡️ LIABILITY LIMITATIONS (in accordance with Polish law):

• • Service errors: liability limited to a maximum of monthly subscription fee

• • Inaccurate information: User obligated to verify content

• • External systems: Liability excluded to the extent permitted by law

• • Technical interruptions: we work to keep downtime to a minimum; any claims are handled through our complaints procedure

• ⚖️ EXCLUSIONS COMPLIANT WITH LAW: we are not liable for life decisions made solely based on our tutoring service, provided that the user has been informed about this

• The tutoring service serves only as a learning support tool - it does not replace traditional education methods or human teacher.

• The platform does not guarantee specific learning outcomes, passing exams or achieving particular grades - learning results depend on the user's individual work and engagement.

• USER OBLIGATION: Every information from our tutoring service must be verified before use in important matters.

• Available plans:

• • Free (default) - for every new user: up to 20 text messages/month and 7 minutes of voice conversations/month

• • Light (29 PLN/month) - unlimited text messages and 30 minutes of voice conversations/month

• • Standard (49 PLN/month) - unlimited text messages and 60 minutes of voice conversations/month

• • Pro (99 PLN/month) - unlimited text messages and 120 minutes of voice conversations/month

• Light, Standard and Pro are available as monthly or yearly plans (yearly is ~25% cheaper). Prices in currencies other than PLN are converted and may differ slightly.

• All prices are final - no additional taxes or fees are added.

• Payments processed by Stripe - secure and PCI DSS compliant.

• UPGRADING YOUR PLAN: Upgrading to a higher plan takes effect immediately. Your saved payment method is charged the new plan's price right away and a new billing period begins. Unused minutes from the previous period are not refunded or carried over (except top-up audio minutes, which are persistent). No need to re-enter card details.

• AUDIO MINUTE TOP-UPS (packs): Holders of an active paid plan (Light, Standard or Pro) can buy additional packs of voice minutes (60 minutes for 49 PLN or the equivalent of the Standard plan's monthly price in your currency; one-time, may be bought multiple times). Top-up minutes are PERSISTENT - they do not expire at the end of the billing period and are only used once your current plan's minutes are exhausted. The purchase automatically charges your saved payment method. Top-up minutes are usable only while you hold an active paid plan.

• FREE TRIAL: TutLive offers a 7-day free trial of the Pro plan. The trial provides full access to all Pro plan features for 7 days at no charge. To start the trial, you must provide a valid payment method (credit/debit card). The trial is available once per user account.

• AUTOMATIC CONVERSION AFTER TRIAL: After the 7-day trial period, your subscription will automatically convert to a paid Pro subscription at the current price (99 PLN/month or equivalent in your currency) and your payment method will be charged. You will receive an email reminder before the trial ends. If you do not wish to be charged, you must cancel before the trial period ends.

• HOW TO CANCEL: You can cancel your trial or subscription at any time through Account Settings > Billing > Manage Subscription. Upon cancellation during the trial, you retain access until the end of the 7-day trial period and will not be charged. Cancellation is available through the same interface used to start the trial.

• Subscriptions renew automatically - can be cancelled at any time in account settings.

• Right of withdrawal: as a consumer you have a statutory right to withdraw from the contract within 14 days of purchase - the rules and exceptions are described in section 5 of these Terms.

• In case of payment problems the subscription is suspended after 7 days (data export and account deletion rules are described in section 10).

• Prices may change with 30 days' notice - existing subscriptions retain the price until renewal.

• The service contract is concluded when you create an account (free services) or when you pay for your order (paid services).

• By placing an order for a paid service, you request that we begin providing the service immediately - before the 14-day withdrawal period expires - and you consent to this by accepting these Terms during the purchase process.

• As a consumer, you retain the right to withdraw from the contract within 14 days of purchase. If you withdraw after starting to use the service, the refund is reduced proportionally by the value of the service provided up to the moment of withdrawal (art. 35 of the Polish Consumer Rights Act).

• The right of withdrawal expires once the service has been fully performed with your express consent (art. 38 point 1 of the Polish Consumer Rights Act), and for digital content delivered on a one-off basis (e.g. generated downloadable materials) - once its delivery has begun with your express consent (art. 38 point 13 of that Act).

• To withdraw from the contract, send an unambiguous statement to [email protected]. You will receive the refund via the same payment method within 14 days of receiving your statement.

• All rights to the TutLive platform, including code, algorithms, interface, logo and content belong to the Service Provider.

• The user receives a limited, non-exclusive license to use the platform exclusively for educational purposes.

• PROHIBITED:

• • Copying, modifying or reverse engineering platform code

• • Automatic content downloading (web scraping, bots)

• • Using platform content to train competing systems

• • Creating derivative or competitive services

• The user retains rights to their own questions and notes. Interaction analysis may be used to improve platform algorithms exclusively in anonymous and aggregated manner (legal basis: legitimate interest - art. 6 sec. 1 lit. f GDPR).

• ⚖️ LIABILITY LIMITATIONS IN ACCORDANCE WITH POLISH LAW:

• • For service errors: liability limited to the amount of monthly subscription fee

• • For content errors: exclusively when resulting from our gross negligence

• • For technical interruptions: any claims are handled through our complaints procedure

• • MAXIMUM liability: amount of 12-month subscription fee

• WE EXCLUDE LIABILITY (to the extent permitted by law) for:

• • Indirect, consequential, moral damages, lost profits or future profits

• • Problems resulting from internet interruptions, user hardware failures, operating system errors

• • Life, educational, professional decisions made solely based on platform information

• • Actions of third parties, unauthorized access, hacker attacks on user account

• • Losses resulting from not verifying information obtained from our tutoring service

• Platform is provided 'as is' - we strive for 99% monthly availability, but do not guarantee no technical interruptions.

• User undertakes to regularly back up important educational materials.

• In case of disputes, amicable resolution takes priority - please contact: [email protected].

• ⚖️ CONSUMERS: All disputes with consumers are resolved exclusively by competent general courts.

• ENTREPRENEURS: Disputes with entrepreneurs may be resolved by the Arbitration Court at the National Chamber of Commerce in Warsaw (with mutual consent).

• Applicable law: Polish law. Language of proceedings: Polish.

• Mediation before arbitration: in case of disputes worth over 10,000 PLN, parties undertake to attempt mediation before initiating arbitration proceedings.

• MINIMUM AGE: You must be at least 13 years old to create an account and use TutLive.

• If you are under 13 years old, you are NOT permitted to use TutLive.

• USERS AGED 13-17: If you are between 13-17 years old:

• • You may create and use your own account

• • We recommend informing your parents/guardians about your use of the platform

• • Your parents/guardians may request access to your account information

• • You are responsible for complying with your local laws regarding online services

• PARENT/GUARDIAN USE: If you are a parent or legal guardian:

• • You may create an account and allow your child to use it under your supervision

• • You are responsible for all activity on your account

• • You are responsible for ensuring appropriate use of tutoring services

• • You can manage privacy settings and data deletion through your account

• ⚠️ IMPORTANT: Parents/guardians should supervise children's activity on the platform and ensure age-appropriate use.

• We do not knowingly collect personal information from children under 13. If we discover that a user is under 13, we will delete their account immediately.

• Account may be suspended/deleted in case of:

• • Violation of Terms of Service or Privacy Policy

• • Attempts of break-ins, attacks on infrastructure or other harmful activities

• • Using the platform for purposes inconsistent with its purpose

• • Non-payment of dues for a period longer than 30 days

• Before account deletion, the User will be notified 7 days in advance (with possibility of appeal).

• Educational data can be exported for 30 days after account suspension.

• After account deletion, data is permanently deleted immediately, maximum within 30 days (except data required by law, which we store in accordance with privacy policy).