개인정보 처리방침

• This Privacy Policy defines the principles of processing and protection of personal data of TutLive platform users.

• The controller of your personal data is MEETZ SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (MEETZ LIMITED LIABILITY COMPANY) headquartered in Poznań (ul. Juliusza Słowackiego 55/1, 60-521 Poznań, Poland), registered in the National Court Register under number 0001051530, share capital: 8.7 thousand PLN, VAT ID: 7812055176, REGON: 526056312.

• Contact with the Controller is possible at email address: [email protected]

• Identity data: name, surname, email address, age (for personalization of educational content)

• NOTE: We do NOT collect sensitive data (health, beliefs, biometric data)

• Educational data: learning level, subjects, session history, learning progress, educational preferences

• Technical data: IP address, browser information, cookies, device data

• Payment data: transaction information (processed by payment provider Stripe)

• Interaction data: questions asked to your tutor, responses, quality ratings (for improvement)

• Performance of contract - provision of tutoring services and personalization of educational content (art. 6 sec. 1 lit. b GDPR)

• Legitimate interest - analysis of service quality, platform security, algorithm development (art. 6 sec. 1 lit. f GDPR)

• Consent - marketing, Google Analytics 4 (currently disabled), non-essential cookies (art. 6 sec. 1 lit. a GDPR)

• Legal obligation - accounting, consumer protection, children's online safety (art. 6 sec. 1 lit. c GDPR)

• Provision of tutoring services - content personalization, difficulty level adjustment, progress tracking

• User account management, payment and subscription handling

• Communication with users, technical and educational support

• Development and improvement of algorithms - analysis of teaching method effectiveness in anonymous and aggregated manner (basis: legitimate interest)

• Marketing (with consent) - newsletter, educational offers, information about new features

• Google Analytics 4 (with consent) - traffic analysis, functionality optimization - CURRENTLY DISABLED

• Ensuring platform security, abuse detection, minor protection

• Account data: until account deletion or 2 years from last activity

• Educational data and interactions: 2 years from last session (necessary for algorithm improvement and security)

• Payment data: according to tax regulations (5 years from transaction)

• Marketing data: until consent withdrawal or 2 years from last contact

• System and security logs: 12 months (protection against abuse)

• Children data 4-12 years: full parental control, automatically deleted after 2 years of inactivity or upon request

• Youth data 13-15 years: mandatory parental supervision, maximum until 16th birthday

• Youth data 16-17 years: control by minor, parents have right to access and deletion

• Parental supervision: parents/guardians have full access and right to delete children's data until 16th birthday

• Automatic deletion: system automatically deletes expired data according to above terms

• After account deletion request: personal data deleted immediately (maximum 30 days), accounting data according to legal requirements

• 중요: TutLive는 만 13세 이상의 사용자를 대상으로 합니다. 만 13세 미만 아동의 데이터를 의도적으로 수집하지 않습니다. 만 13세 미만 사용자가 확인되면 즉시 계정을 삭제합니다.

• Payment providers (Stripe) - transaction processing, PCI DSS compliant

• IT service providers - Google, Fly, Vercel

• Technology providers - Google for tutoring functionality

• Security providers - protection against attacks, content moderation

• Government authorities - only based on legal provisions or court order

• All providers operate under GDPR-compliant data processing agreements and ensure appropriate level of protection

• TutLive는 모든 사용자가 13세 이상이어야 합니다.

• 어린이 개인정보 보호:

• TutLive는 13세 미만 어린이를 대상으로 하지 않습니다. 우리는 13세 미만 어린이로부터 개인 정보를 고의로 수집하지 않습니다. 부모 또는 보호자이고 자녀가 개인 정보를 제공했다고 생각되면 즉시 [email protected]으로 연락하시면 해당 정보를 삭제하겠습니다.

• 13-17세 사용자의 경우 부모의 인식과 감독을 권장합니다. 13-17세 사용자의 부모/보호자는 자녀의 계정 정보에 대한 액세스를 요청하거나 삭제를 요청할 수 있습니다.

• 13세 미만 감지: 13세 미만 어린이로부터 개인 데이터를 수집했음을 발견하면 즉시 해당 정보를 삭제하고 계정을 종료합니다.

• 연령 확인: 등록 시 사용자 연령을 확인하기 위한 합리적인 조치를 실시합니다. 허위 연령 신고는 즉시 계정 종료 및 데이터 삭제로 이어질 수 있습니다.

• 부모 또는 보호자는 자녀의 개인정보 보호와 관련하여 [email protected]으로 연락할 수 있습니다